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Refunds and Exchanges Policy (Retail Purchases)
We want you to be completely satisfied with your face naturals purchase. If, for any reason, you are unhappy with your face naturals skincare products, we promise to make it right! Take a look at our policies on exchanges, store credits, and refunds to find out which method of satisfaction is best for you, and get into contact with the friendly face naturals support team.
United States Orders
We want your total satisfaction! We will facilitate an exchange for a product up to 60 calendar days after the original purchase. Contact us so that we can fully authorize the exchange by helping you select the right replacement product, and ensuring that the original product gets sent back to our designated face naturals address. Please do not send items back to us without first making contact to properly authorize this exchange. Clients are held responsible for self-returning any exchange products.
If a store credit is preferable to you, then you may do this within 90 days of your original purchase for a similar face naturals product counterpart. If you have exceeded your 30 calendar day limit for a refund, or your 60 calendar day limit for an exchange, than we can arrange a store credit equivalent to your order or item, minus all associated shipping costs. Your perfect happiness is our goal!
If you wish to receive a refund for an order or product, we request that the you notify us within 30 calendar days of purchase. If you contact us regarding a desired refund within this set amount of time, we will provide a refund for the requested item or order, minus all shipping costs associated with that order. For clients needing attention to orders over 30 calendar days old, please refer to exchanges or store credit. It’s so much simpler to stay happy than to get happy! 🙂
No delivery… no worries, we will make this right for you! We make every effort to ensure your package is delivered timely and with a reliable carrier. Shipments that display a delivery confirmation in the tracking process are no longer eligible for a refund for non-delivery. For these shipments, we will either reship your package or offer a store credit for the full purchase amount.
We love our international face naturals family! We currently do not offer a refund or exchange for international orders. While orders shipped internationally are ineligible for exchange or refund due to shipping complexity and cost, we will offer a store credit equivalent to the product or order in need of adjustment minus all actual and associated shipping cost incurred by face naturals. The client may acquire this store credit by engaging the friendly face naturals support team to discuss the issue arising from the order or product.