Shipping & Delivery
We offer free shipping for all U.S. orders over $75!
We maintain a real-time online inventory of current stock. Purchases of in-stock items usually ship within 24-48 hours for U.S. orders. If a product you have selected becomes unavailable due to high demand that day, we will inform you of the delay and will usually hold your order 1 additional business day to allow the product to return to stock. Inventory is normally replenished on a daily basis. If your selected item will not be available within 48 hours of your order, we may ship the balance of your order immediately and the delayed item will ship separately at no additional charge to you as soon as it becomes available. You will always be informed of the status of all items being shipped to you.
International Shipping: We ship internationally from Atlanta, Georgia, USA. Purchases of in-stock items usually ship within 3 business days. We ship USPS Priority Mail International to all Countries with an expected 14-21 business days in transit for all orders.
** Please note: International shipments may be subjected to additional levies, taxes, or import duties by your home country or province. You will be responsible for these fees if they are charged. face naturals has no control over import fees charged by your home country or province.
If you need your international package quickly, please email Customer Support at support@facenaturals.com for a customized expedited shipping quote. Once your package leaves our facility, we are not responsible for undeliverable, damaged or lost packages by our shipping provider. Should a damage or lost shipping problem occur, we will work closely with you and our shipping provider to get the issue resolved.
Holiday Shipping: Please allow for possible additional delays during typically high-volume seasons of the year such as Christmas, Valentine's Day and Mother's Day. We appreciate your understanding and patience during these times and continue to do our best to ship your packages as quickly as possible. Should you ever have any questions or concerns, please do not hesitate to contact Customer Support via email at: support@facenaturals.com or call (877) 885-0162 from 9:00 am- 6:00 pm , EST , Monday through Friday.
Privacy & Security
Your privacy and security are very important to us. face naturals does not sell, rent, or share its customer information with any outside party unless required to do so by law. We will only collect the information necessary to complete services requested by you. You will always have full access to your account and information and we will promptly remove your personal information from our systems upon your request. We utilize all the appropriate security technology to keep your information and our website safe.
We periodically conduct customer surveys. Your participation is completely voluntary. The information collected in these surveys is for internal use only and is never disclosed to a third party. The information you submit during a survey is private and will not identify you as the author. face naturals may run promotional contests or giveaways. When entering a contest you will be asked to submit an entry form with personal information. This information could include your name, address, date of birth etc. Through entering a contest, you are giving face naturals the rights to the information submitted on the contest entry form.In the event that you win a contest, face naturals may release some of this information to the public (Example: Winner of Contest X is Jane Doe, 26, from San Diego, California).
All information submitted to face naturals in the form of a customer testimonial will become the property of face naturals. We can choose to display such information in anyway we deem appropriate. In the event your customer testimonial is put on public display, the testimonial may include your name, age, as well as the city and state/province in which you live (Example: Great Job! Jane Doe, San Diego, California). If you do not wish personal information to be included with your testimonial, please inform us and we will abide by your request.
face naturals publishes an email newsletter in which we promote products and share beauty/organic lifestyle tips. Subscribing to the newsletter is free and conducted on an opt-in basis. In the event you are receiving the newsletter and wish to cancel your subscription, simply click the unsubscribe link located in the footer of the email newsletter. face naturals uses analytic methods (pixel tracking and JavaScript) as a way to monitor the performance of the website. Through this process we collect anonymous information about how uses interact with our website. This information is used internally in order to help us improve the face naturals user experience. The functionality of our website depends on the use of browser cookies. A browser cookie is a small file that allows our server to identify your computer.
Exchanges & Replacements
We want you to be completely satisfied with your face naturals purchase. If for any reason you are unhappy, we promise to make it right! We will exchange your product(s) for another similar counterpart based on your skin’s acceptance within 15 days of your original purchase date. A $4.95 shipping cost will be applied to your exchange.
Try Me Sizes are not eligible for an exchange. Email: support@facenaturals.com to request an exchange authorization.
International orders are not eligible for an exchange or replacement due to the complexity and cost of the return/re-shipment process.
** U.S. orders: you are responsible to return the product(s) you are wishing to exchage. Please do not send items back to us without prior exchange authorization from Customer Service. Items received without valid exchange authorization will not be eligible for replacement.
Ordering
Order your favorite face naturals products quickly and easily anytime from our secure website. If you have any questions, or would like assistance with your order, please don't hesitate to contact Customer Support at (877) 885-0162 between 9:00 am and 6:00 pm (EST) Monday through Friday or email us anytime at support@facenaturals.com and one of us will be happy to help you select the best skincare products for your personal needs.
Payment, Pricing & Promotions
We accept credit card payments from Visa, Mastercard, American Express, Discover, or through your existing Paypal account. You may place your order securely online anytime or by phone by calling Customer Support at (877) 885-0162 between 9:00 am and 6:00 pm EST, Monday through Friday. face naturals offers a lowest price guarantee. If you have purchased a product from us and you notice the product has gone on sale within 10 days of your purchase, contact us for a refund of the price difference.
face naturals offers multiple promotions and discount coupon codes throughout the year. To best take advantage of our savings offers, sign up for our free newsletter, or become a fan on our facebook page! We may also post coupon codes directly on the home page of our website. Please note that some coupon codes are time sensitive and will not work if entered after the expiration date, others are one-time use only and will not be available after one use. If you have any problems with your coupon code, please contact Customer Support, email: support@facenaturals.com and we will be happy to assist you in obtaining the discount code you require!
Viewing Orders
To view the status of your order at any time, you may use the link provided in the confirmation email you received after your purchase. You may also log in to your account on our website. Your personal account dashboard stores all of your account information and preferences including current and past orders. If you did not receive a confirmation email, please check you mailbox junk folder and add face naturals to your email address book so that you will receive future correspondence from us promptly. You may also contact Customer Support regarding your order. We will be happy to inform you of the status of your order or send a duplicate order confirmation upon your request.
Updating Account Information
You have full access to your Face Naturals account. You may update your personal account information at anytime by logging in to your account on our website. Use the "Log In" tab at the top of each page. Changes you make will be instantly updated in our system. Forgot your log in information? No problem! Use the "Forgot Password" prompt in the log in screen to receive a new password. You may change your password or account email log in at any time. You may also contact Customer Support for a new log in/password. Please call (877) 885-0162 between 9:00 am and 6:00 pm (EST) Monday through Friday, or email us anytime at: support@facenaturals.com.
